General Questions
Who is Aardrax?
Aardrax is a minimalistic fashion brand dedicated to creating timeless, elegant pieces with a focus on simplicity and quality.
Who is the founder of Aardrax?
Aardrax was founded by Prithan Roy, a passionate advocate for minimalistic fashion and sustainable practices.
Where is it located?
We are an online store, and our factory are located in 42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu – 641659, India.
Orders
How do I place an order?
Browse our collection, select the items you like, choose your size, colour and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all payment modes, including domestic and international credit & debit cards, EMIs, PayLater, netbanking, UPI, and mobile wallets.
Shipping
How long will it take to receive my order?
Shipping times vary based on your location. Typically, orders are processed within 2-3 business days and delivered within 5-7 business days. International shipping may take longer.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.
How can I track my order?
To track your order, follow these steps:
- Visit the Order Tracking Page: Go to our Order Tracking page.
- Enter Your Order ID: In the "Order ID" field, input the order ID found in your order confirmation email.
- Enter Your Billing Email: In the "Billing email" field, enter the email address you used during checkout.
- Track Your Order: Click the "Track" button to view the status of your order.
Cancel
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it, or if the order is still pending payment, processing, or on hold. For prepaid orders, the refund will be credited to your wallet.
How can I cancel my order?
If you need to cancel your order, please follow these steps:
Log in to Your Account:
- Visit our website and log in to your account.
- Navigate to the "My Account" section.
Go to Orders:
- Click on "Orders" from the account dashboard.
Find Your Order:
- Locate the order you wish to cancel. You will see a list of your orders with details such as order number, date, status, and amount.
Request Cancellation:
- Click the "Cancel Request" button next to the order you want to cancel.
Return
Can I return my item?
Unfortunately, we do not accept returns for items once the order has been placed. Please ensure you review your order carefully before completing your purchase.
Replacement
What if I receive a misprinted, damaged, or defective item?
We offer replacements for misprinted, damaged, or defective items. Claims must be submitted within 10 days of delivery.
To request a replacement or refund, please send us unboxing videos and pictures of the product showing the defects, along with images of the original packaging.
What should I do if my package is lost in transit?
For packages lost in transit, claims must be submitted within 7 days after the expected delivery date. Please contact us with your order details, and we will assist you in resolving the issue.
How can I replace my order?
To replace your order, please contact our customer service team. You can reach us via email at contact@aardrax.com or by phone at +91 011 6927 0851. Our team will assist you with the replacement process.
Sizing
How do I find my size?
Refer to our size guide available on each product page.
Customer Support
How can I contact customer service?
You can reach our customer service team via email at contact@aardrax.com or by phone at +91 011 6927 0851. Our operating hours are 24 Hours.
Do you have a physical store?
Currently, we operate exclusively online. This allows us to offer our products at competitive prices and maintain a wide selection of styles and sizes.
Promotions
Do you offer promotions?
Yes, we periodically offer promotions. Sign up for our newsletter to stay updated on the latest offers and new arrivals.
Discounts
Can I use multiple discount codes on one order?
Only one discount code can be applied per order.